|
Описание: |
About Us
Reply.io is a fast-growing SaaS platform that helps businesses automate and scale their sales outreach. We’re proud of our award-winning support team — and now, we’re expanding!
We’re looking for a QA/BA hybrid to join our team — someone who’s equally skilled at manual testing, analyzing business requirements, and driving product improvements. Experience in business analysis and product management is a big plus, especially if you’re passionate about turning user needs into real product value.
What You’ll Do
* Analyze business requirements and convert them into clear user stories and acceptance criteria
* Perform manual testing (web & API) across our core platform
* Communicate directly with developers, designers, product managers, and stakeholders to clarify feature requirements and ensure shared understanding
* Collaborate with feature requesters to refine scope and align on priorities
* Detect UX/UI issues before they go live
* Create well-structured bug reports and test cases
* Identify edge cases and advocate for the best user experience
* Participate in product discussions and proactively suggest improvements
* Bonus: Strong communication skills and the ability to clearly express ideas, push back when needed, and confidently represent both product and user interests in cross-functional discussions
What We’re Looking For:
* 4+ years of experience in QA, Business Analysis, or both
* Solid understanding of SDLC and Agile/Scrum methodologies
* Fluent in English, with regular participation in calls and discussions with English-speaking clients and stakeholders.
* Experience with manual testing of web apps and APIs
* Familiarity with Postman, Swagger, DevTools, etc.
* Strong analytical and problem-solving skills
* Confident in writing clear user stories and test documentation
* Product-oriented mindset with attention to user impact
* Prior experience in a SaaS or product company — a strong plus
What We Offer:
* Competitive salary
* A chance to grow with a product that’s loved in the US and globally
* Full onboarding, mentorship, and ongoing training
* Remote work with optional co-working coverage
* Friendly team with zero micromanagement and lots of support
* Sick leaves without limitations
* Access to internal training, literature, and knowledge sessions
If you’re curious, quick-thinking, and care about people — we’d love to meet you.
Apply now and help us build unforgettable support experiences at Reply.
Відгукнутись на вакансію |
