Looking for a Junior Technical Support Representative to work on a Canadian hosting platform.
Full-time, remote, long-term (equipment is provided).
Test task
Project Description: Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).
Work Schedule: Mon—Fri, 23:30–08:30 (Ukrainian time)
Main Responsibilities: * Respond promptly to customer requests * Troubleshoot web, email, DNS, and database issues * Assist with web platform applications * Set up and troubleshoot mail clients and login/access issues * Follow support procedures and update customers regularly * Manage multiple active cases * Provide Tier 1–2 support and escalate complex issues * Create internal FAQs and guides
Requirements: * Strong troubleshooting and logical thinking skills * Customer-focused with great attention to detail * Upper-Intermediate English (spoken & written) * Familiarity with support workflows and escalation processes * Basic knowledge of TCP/IP, DNS, HTTP/S, and networking * Basic Windows & Linux command-line skills * Ability to work night shifts
