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Описание: |
We’re looking for an ambitious and proactive Operations Manager to lead our operational activities in the dynamic field of Data Annotation and LLM Training. If you have strong analytical skills, experience managing large teams, and are eager for professional growth, this opportunity is for you!
Mindy Support is a leading global player in Data Annotation and LLM Training, helping our clients create high-quality data for artificial intelligence development. We work with hundreds of specialists worldwide who train AI and perform data annotation tasks, providing cutting-edge solutions for our partners.
Your Future Responsibilities:
Ensuring Operational Efficiency:
* Monitor and analyze Key Performance Indicators (KPIs) to achieve location goals.
* Analyze team productivity and quality, identify problematic areas, and initiate solutions.
* Collect and consolidate operational data for reporting.
Resource and Team Management:
* Coordinate Team Leads and manage large indirect teams (200+ people).
* Organize onboarding and training processes for personnel, ensuring they meet project needs.
* Identify underperforming employees and collaboratively develop improvement plans.
Process Optimization and Development:
* Participate in setting up and improving operational processes and workflows.
* Create and update internal instructions and documentation.
* Collaborate with leadership to implement new approaches and systems.
What We Expect From You:
Work Experience:
* Minimum 2 years of experience in a managerial role (Operations Manager, Senior Team Lead, or similar) within companies with large workforces (200+ people, indirect management).
* Experience in the outsourcing or IT sector. Experience in Data Annotation or LLM Training is a significant plus but not mandatory if you have a strong operational management background and are willing to learn quickly.
Language Proficiency:
* English level B2-C1 (spoken and written) — mandatory for daily communication.
Technical Skills:
* Excellent Google Sheets skills (report creation, formulas, data analysis).
* Experience with CRM systems and other accounting/ERP software (desirable).
Soft Skills:
* High analytical skills and ability to work with data.
* System thinking and ability to see the “big picture”.
* Proactive and self-driven in task resolution.
* Adaptability to dynamic environments and change.
* Strong communication skills.
* Result-oriented and ability to learn quickly.
* Interest in new technologies and process automation.
What We Offer:
* Remote work from anywhere in the world.
* An opportunity to dive deep into the fast-growing fields of Data Annotation and LLM Training.
* Training and onboarding for quick adaptation to the work specifics.
* Stable 9/18 work schedule.
* Paid vacation (20 days) and sick leave (10 days).
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