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Objective
To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.
Responsibilities Business Development & Account Growth
* Account Strategy Development
* Create and maintain comprehensive Account Development Plans for the assigned portfolio
* Conduct quarterly strategic account reviews with stakeholders
* Map decision-maker influence and develop multi-threading strategies
* Expansion Revenue Generation
* Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
* Identify cross-sell and upsell opportunities through systematic client engagement
* Execute a consultative selling approach focused on business outcomes
* Own expansion pipeline from identification through closed-won
* Stakeholder Relationship Management
* Build and maintain executive-level relationships (C-suite and VP level)
* Conduct monthly business reviews demonstrating ROI and value realization
* Position as strategic AI transformation advisor, not just delivery vendor
* Manage stakeholder expectations and nurture long-term partnerships
* Market Intelligence & Competitive Positioning
* Monitor client industry trends and emerging AI opportunities
* Gather competitive intelligence and market feedback
* Provide insights to product development and business strategy teams
Project Delivery Excellence
* End-to-End Project Leadership
* Own complete project lifecycle from initiation through successful closure
* Ensure delivery of committed business outcomes, not just technical deliverables
* Manage project scope, timeline, budget, and quality standards
* Lead cross-functional teams, including AI engineers and solution architects
* Client Experience Management
* Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
* Ensure a premium client experience at every touchpoint
* Proactively address issues and implement corrective actions
* Build trust through transparent communication and reliable delivery
* Risk Management & Issue Resolution
* Identify and mitigate project risks before they impact delivery
* Escalate critical issues with a clear problem definition and proposed solutions
* Maintain risk registers and implement mitigation strategies
* Conduct lessons learned sessions and drive continuous improvement
* Value Demonstration & ROI Measurement
* Implement OKRs, DoD, and measurable success criteria for every project
* Track and report business impact throughout the project lifecycle
* Create compelling success stories and case studies
* Prepare ROI calculations and business value presentations
Team & Resource Management
* Project Team Coordination
* Allocate and coordinate AI engineers, architects, and specialists
* Conduct regular team meetings and sprint planning sessions
* Monitor team performance and provide feedback for improvement
* Ensure knowledge sharing and cross-training within project teams
* Talent Development & Mentoring
* Conduct bi-weekly 1:1 meetings with team members
* Support professional development and skill-building initiatives
* Provide performance feedback and career guidance
* Resource Optimization
* Optimize resource allocation across the project portfolio
* Coordinate with other ADMs for resource sharing and load balancing
* Monitor utilization rates and productivity metrics
* Plan resource requirements for upcoming projects and expansions
Strategic Collaboration & Process Excellence
* Cross-Functional Alignment
* Collaborate with the AI Engineering team for technical solution design
* Work with Business Development for pipeline development and deal closure
* Partner with the Operations team for contract management and legal documentation
* Align with CTO, CDO, and CEO on strategic account priorities
* Process Innovation & Documentation
* Maintain accurate project documentation and account records
* Contribute to delivery methodology improvements and best practices
* Share learnings and insights with the broader delivery team
* Participate in process optimization initiatives
* Knowledge Management
* Document project outcomes, lessons learned, and best practices
* Create and maintain technical documentation for client handovers
* Build reusable assets and accelerators for future projects
* Contribute to Neurons Lab’s intellectual property and thought leadership
Capabilities
* Leadership — Ability to lead cross-functional teams and drive results
* Communication — Exceptional verbal and written communication skills
* Risk Management — Proactive identification and mitigation of project risks
* Fast Decision Making — Rapid response to changing client needs and market conditions
* Ownership — Complete accountability for account outcomes and client success
* Conflict Management — Skilled in resolving stakeholder conflicts and alignment issues
* Innovative Thinking — Continuously identify AI transformation opportunities
* AI/ML Awareness — Strong understanding of AI technologies and business applications
* Project Management Methodologies — Expert in Agile, Scrum, and delivery frameworks
* Advanced English — Fluent communication with global clients and stakeholders
* Financial Services Knowledge — Deep understanding of the FSI industry and regulatory requirements
Experience
* Account/Project Management (5+ years) — Proven track record in managing complex client relationships and project delivery
* Business Development Experience (2+ years) — Demonstrated success in identifying and closing expansion opportunities
* AI/ML/Data Science Delivery Experience (3+ years) — Experience delivering AI and machine learning projects with measurable business impact
* Financial Services Industry Experience (2+ years preferred) — Understanding of banking, insurance, or capital markets operations and challenges
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