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Описание: |
Ratings & Reviews Specialist
Type: Part-time (Remote)
Company: HealthTech company developing innovative AI-driven wellness products
Working hours: Must be available at least until 2:00 PM NYC time (Kyiv time 14:00–22:00)
Salary: Based on experience
About us:
We’re a fast-growing HealthTech company creating multiple products at the intersection of wellness and artificial intelligence. Our mission is to make self-optimization and well-being accessible to everyone through cutting-edge technology. Our most recognized product is Ultiself, a mobile habit tracker used by thousands of people worldwide.
This role, however, is for a new wellness-focused product currently in active development. We’re building a platform that will redefine how users interact with health and self-improvement tools, and we need someone to help us ensure this product maintains an excellent reputation across all public-facing platforms.
About the Role:
We’re looking for a Brand Reputation Manager with strong attention to detail, experience in user feedback management, and a proactive mindset. You will be responsible for monitoring, analyzing, and enhancing the public image of our product on app stores and review platforms. You’ll work closely with support, ASO, and marketing teams to ensure a consistent and positive user experience — both internally and externally.
Responsibilities:
* Track and analyze user feedback across platforms like App Store, Google Play, Trustpilot, and more
* Collaborate with customer support to ensure prompt and effective response to public reviews
* Work with internal teams to identify patterns in feedback and initiate product or communication improvements
* Coordinate external vendors or partners (if needed) to support ongoing reputation efforts
* Monitor reputation metrics and produce regular reports on review trends, sentiment, and potential risks
* Suggest initiatives to organically improve user sentiment and public brand perception
* Ensure compliance with platform policies and community guidelines
Requirements:
* 2+ years of experience in brand reputation, community management, user feedback, or customer success
* Strong analytical skills and ability to interpret sentiment and trends from qualitative data
* Familiarity with online review ecosystems (App Store, Google Play, Trustpilot, etc.)
* Ability to coordinate across multiple teams and work independently
* High level of discretion and professionalism in managing brand image
* English: intermediate or higher
Nice to Have:
* Experience working with wellness or mobile products (especially subscription-based)
* Understanding of ASO or mobile marketing principles
* Established relationships with third-party vendors for reputation management or brand support services
Interview Process:
* Interview with HR (30 mins)
* Interview with Operations Manager and Lead of Analytics (1 hour)
* Interview with CEO (30 mins)
What We Offer
* Fully remote work with flexible hours — you manage your own time
* 5 paid sick days per year
* 20 paid vacation days per year (after probation)
* Opportunity to grow with a fast-scaling team and work on meaningful wellness-focused products
Please send your resume to ah@ultiself.com with the subject line “Brand Reputation Manager — [Your Name]”. We’ll get back to you within 5 business days.
Let’s shape the future of digital wellness — together.
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