We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.
Duties: * Providing 1–3 level technical support services * Monitoring of Infrastructure and Integrations to other systems * Incident and escalation reporting * Reporting status and progress according to the project and company demands * Creating and updating support and maintenance-related documentation
Mandatory skills: * Experience with Linux * Intermediate English level (writing) * Understanding of networking principles and protocols * Ability to accumulate information and make conclusions
Bonus points for: * Git experience * Grafana and Prometheus experience * System administration experience * Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean) * Understanding of containers * Understanding of CI/CD and Infrastructure as Code principles
We offer: * Remote-first working model (with office in Kremenchuk available) * Accounting support * Tax compensation * Paid sick leaves and vacations * Flexible working schedule * English classes * Health insurance * Sports compensation * Educational budget * Great corporate events
