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About Us
We’re a fast-growing pet tech company on a mission to revolutionize pet care through smart, innovative technology. Our flagship product Woofz, and our expanding portfolio, help pet parents better understand and care for their furry friends. We’re a passionate, creative team working together to improve the lives of pets and their people. If you’re excited about performance marketing and want your work to have real impact—we’d love to meet you.
About the Role
Our team is growing, and we’re looking for motivated support managers who are eager to influence business processes, improve the product, and grow professionally.
The most important quality for us is deep product knowledge — and the ability to use that knowledge to help others.
We’d be happy to welcome into our team anyone who shares our values and wants to help us make life better for our four-legged friends
Requirements
* Written English at B1+ level — ability to write clear, structured, and polite replies.
* Fast and accurate typing.
* Basic understanding of how mobile apps work (app versions, updates, compatibility with devices).
* Knowledge of support goals and processes.
* Desire to develop the product and grow professionally.
* Fluency in Ukrainian.
Responsibilities
* Handle incoming user requests via email, chat, messengers, app store reviews, and forums.
* Proactively communicate with users to resolve their issues efficiently.
* Manage billing-related inquiries such as cancellations, refunds, and clarifications.
* Report bugs and collaborate with the product team to improve user experience.
* Maintain and update support documentation and saved replies.
Nice to have
* Understanding the nature of subscriptions: renewals, refunds, invoicing
* Expertise in working with AI and automation
* Experience in working with SMM and marketing
* Experience using ticket/chat systems such as Zendesk, Intercom, or Freshdesk
* A love for pets or experience caring for them!
Working conditions
* 5/2 schedule with floating days off.
* Shifts: 7:00 AM — 15:00 PM, 2:00 PM — 10:00 PM or 10:00 PM — 6:00 AM.
* Salary to be reviewed upon successful completion of the probationary period.
* Opportunity for promotion to a managerial position or retraining as a specialized support expert.
* Bonuses based on quality and volume of work.
* Regular performance reviews.
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