We are a fast-growing Ukrainian IT product company that builds B2B fintech solutions in partnership with Visa, MasterCard, and other industry leaders. Our products are trusted by top companies across the US and Europe, and we’re expanding our global reach.
✅We’re looking for an experienced Customer Success Manager to join our international team and help us strengthen relationships with our growing client base. Your Responsibilities: * Client Onboarding: Ensure a smooth and professional onboarding experience for new customers. * Technical Assistance: Support clients with platform configuration and integration, working closely with technical teams to address specific requirements. * Product Demonstrations: Conduct live demos and walkthroughs to help clients understand and use the platform effectively. * Account Management: Build and maintain strong relationships with clients, understanding their goals and ensuring our solutions meet their needs. * Support & Troubleshooting: Act as the first point of contact for client issues, collaborating with sales and development teams to resolve them quickly. * Retention & Growth: Identify upsell opportunities and help clients get maximum value from the platform. * Point of Contact: Serve as the primary representative for a portfolio of enterprise accounts.
What We’re Looking For: * 1+ years of experience in Customer Success, Account Management, or a similar client-facing role at a tech company * Strong communication and interpersonal skills; able to explain technical topics to non-technical audiences * Ability to manage multiple client accounts simultaneously * Proactive, problem-solving approach with a focus on delivering real value to customers * Upper-intermediate English (B2+) or higher — both written and spoken * Experience with CRM tools * Basic understanding of the software development process
As a plus: * Sales skills
What We Offer: * Remote full-time position (Mon—Fri) * Competitive salary in EUR + performance-based bonuses * Professional growth opportunities in a fast-scaling company * Supportive and collaborative team environment * Trial period to ensure a mutual fit
If you’re passionate about helping clients succeed and want to be part of a dynamic fintech company with a global reach, we’d love to hear from you.
