About Us We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.
We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.
Responsibilities:
Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.
Utilize your sales and upselling expertise to secure new projects and maximize client value.
Collaborate with the recruitment team to ensure successful candidate placement and project execution.
Proactively identify potential challenges and develop solutions to exceed client expectations.
Foster a deep understanding of the customer journey and implement strategies to optimize client experience.
Employ high-level negotiation skills to secure favorable client contracts and pricing.
Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities.
Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.
Qualifications:
3+ years of experience in a customer success manager or account manager role.
Proven success in sales and upselling within a B2B environment.
Strong understanding of a variety of modern technology stacks and IT trends.
Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
A proactive and results-oriented mindset with a focus on exceeding client goals.
Basic understanding of how recruitment works and the value proposition of IT outstaffing.
Analytical mind with the ability to identify and solve client problems effectively.
A PLUS IF YOU HAVE:
Outsourcing/Outstaffing Experience
Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!
