As a Payment Manager at TrueLabel you will play a key role in ensuring smooth and reliable payment operations for our global iGaming brands. You will be responsible for integrating new payment providers, monitoring performance, maintaining compliance with GEO-specific requirements, and resolving operational issues with providers. This role sits at the intersection of Finance, Support, and Tech — requiring strong attention to detail, excellent communication, and a proactive approach to problem-solving.
Your tasks: * Set up and configure new integrated payment providers in admin panels; * Manage routing for payment methods in DevCode (PIQ), PayAdmit, and other orchestration platforms; * Configure new brands and markets, ensuring correct GEO coverage, payment methods, limits, and country restrictions; * Maintain and regularly update the internal knowledge base (GEOs, available/blocked countries, limits, payment methods, etc.); * Monitor acceptance rates across all payment methods, analyze failed transactions, and resolve issues with providers; * Communicate systematically with payment providers on new projects, performance drops, and temporary changes; * Perform UX quality testing for integrated PSP methods and approve final delivery of integrations; * Provide timely updates on payment changes to Support and Product teams (launches, shutdowns, limitations); * Manage access for Payment Officers and the Finance team; * Cooperate closely with operators regarding payment operations, configurations, and troubleshooting.
Our Criteria: * 1+ years of experience in Payments, FinTech, or iGaming in a similar operational role; * Proven experience with PSP integrations and payment orchestration platforms (e.g., DevCode, PayAdmit); * Strong analytical mindset with experience monitoring and improving acceptance rates; * Ability to manage multiple providers and projects simultaneously; * Attention to detail, structured approach, and clear documentation skills; * Excellent communication skills in English (written and verbal).
Our offer: * We are global, we don’t stick to office or remote options only; * We value work-life balance and start anytime from 8 to 11, with flexible lunchtime; * We trust each other and provide unlimited vacation days and sick-leaves; * We support our people and provide relocation options for team members, who are interested; * We encourage growth and cover 50% of learning expenses; * We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses; * We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else; * We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact; * We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.
