Fishing Planet is an independent game studio made up of talented and dedicated people who created a successful free-to-play game from scratch. Today, it’s available on eight platforms — Steam, Epic Games, Microsoft Store, PlayStation, Xbox, Nintendo Switch, and mobile (iOS and Android). Our global community now includes over 30 million players and continues to grow every day.
We constantly improve our game and provide our team with the resources and environment they need to build stable, rewarding, and life-long careers — while delivering the best hardware-can-provide experience and the authentic atmosphere of fishing for players all around the world.
We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists. Qualified candidates recognize the importance of every interaction within the player community and are dedicated to providing outstanding support to our global audience. This position is a fantastic opportunity for a creative problem solver to make an impact and elevate the player experience in support.
Your impact: * Respond and address Player problems through tickets and other channels * Support and engage players through high quality, understandable tech conversations * Practice consistent and clear decision making to provide the optimal player experience * Work effectively in a high energy, team oriented environment * Proactively share gained knowledge with team members using the correct communication channels * Investigate player logs to identify patterns and offer troubleshooting solutions * Monitor, moderate, and engage with the community across social platforms, forums, and Discord * Build and maintain a strong, positive relationship with the player community * Act as the voice of the players internally, relaying community feedback, trends, and concerns to relevant teams
You will bring: * Excellent written and verbal communication skills in both English and Ukrainian * Previous experience in customer support (experience in the game development industry is a strong plus) * Flexible schedule with availability for 32 hours per week * Familiarity with Zendesk, JIRA and Confluence is a plus * Knowledge of additional languages is a significant advantage * Background in PC, console, or mobile gaming is a plus * Experience with community management is a valuable asset
We offer: * Flexible schedule, 32-hour workweek * Interesting and challenging work environment * Vast career development opportunities * Excellent compensation and benefits package * Fully remote work (you can also use our Kyiv or Lisbon offices at any time)
