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We’re not looking for someone to “just chat with whales.” We’re looking for a VIP Manager who understands the economics and psychology of high-value players—and can turn relationships into measurable P&L impact.
If you speak the language of numbers, build trust fast, and know how Tier 1–2 VIP programs really work (limits, payments, compliance, bonus ROI) — let’s talk.
Your responsibilities will include:
* Own day-to-day relationships with VIP players (portfolio management; 1:1 via phone, messengers, email, in-app).
* Build and run tiered VIP strategies: tailored offers (loss-back/cashback, high-limit FS, deposit/non-deposit promos, gifts, events).
* Monitor dashboards daily and act on signals: VIP NGR, ARPPU, deposit frequency, session value, churn/reactivation.
* Reactivate at-risk VIPs with multichannel outreach and clear save-motions/SLAs.
* Partner with Payments to ensure fast payouts, higher limits, preferred methods; remove friction end-to-end.
* Collaborate with Risk & Compliance (KYC/AML/SoF, Responsible Gaming); maintain auditable playbooks.
* Work with Product/CRM on VIP journeys, on-site personalization, jackpots/quests/tournaments for VIP segments.
* Report performance and forecast VIP revenue; justify comps/bonus spend with data.
What we expect from you:
* 2–3+ years as a VIP Manager/Host in an online casino (no sportsbook required) with proven portfolio impact.
* Strong grasp of casino economics & bonus mechanics; ability to defend comp/loss-back decisions with numbers.
* Data-driven: confident in Excel/Sheets and BI (Looker/Power BI/Tableau or similar).
* Hands-on with ESP/CRM stacks (Optimove, Smartico, Braze, Salesforce, Customer.io, etc.) and telephony/messengers.
* Excellent English communication; additional Tier 1/2 market languages are a plus.
* High discretion, relationship-building skills, flexibility for VIP hours (evenings/weekends) and occasional travel.
What we offer:
* Work from anywhere: full remote flexibility or the option to work from our office.
* Flexible working hours to stay productive while maintaining work-life balance.
* Ownership and growth: shape the VIP function and grow into VIP Lead / Head of VIP as we scale.
* A product-driven culture that supports smart experiments and fast decisions.
If this sounds like you — we’d love to see your CV. We value initiative, support bold ideas, and win as one team.
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