SMTP.com Integrated Operations Center is looking for an ambitious Middle Operations Engineer to join our growing team. A successful candidate will be essential in maintaining a modern email delivery platform that serves thousands of customers worldwide.
You will support a complex email delivery platform and ensure its stability and availability.
As part of Integrated Operations, you will work closely with DevOps, Development, and Customer Success departments, performing a critical role in connecting the dots between the early stages of new product creation and its live delivery and continuous support and improvements.
Requirements: * 4+ years of hands-on recent experience in Linux server-side system administration (including advanced OS network administration) * Practical experience and core concept understanding of the industry-standard Incident Management process * Ability and willing to create and maintain best-in-class technical documentation, processes, and procedures * Solution-driven mindset, strong problem-solving skills * Ability to be a part of off-hours on-call rotation and escalation schedule * Confident spoken and written English language
Qualifications/Experience: * Hands-on expertise in Linux OS (Ubuntu, AWS Linux) administration * Experience in virtualization and containerisation technologies (LXC, Docker swarm, K8S as a plus) and Cloud computing (AWS experience preferred). * Bash/python scripting experience for daily routine automation. * General database administration experience (SQLs, Redis, MongoDB) * Experience in DNS server administration (management, replication, redundancy, configuration) * Experience (1+ years) in task automation — Ansible CM or similar * Experience in monitoring systems administration (Prometheus+Grafana)
Responsibilities: * Maintain and support a hybrid ecosystem of 500+ servers, ensuring stability, reliability, and performance across on-premises and cloud environments. * Execute and improve Operations processes that align with defined SLOs/SLAs, helping the team achieve uptime and service availability goals. * Play a key role in incident management, serving as an escalation point for complex issues and providing efficient, timely resolutions during both business hours and on-call rotations. * Support and enhance monitoring and observability systems to enable faster detection, alerting, and resolution of issues with minimal customer impact. * Assist in implementing and maintaining high-availability, backup, and disaster recovery solutions to ensure business continuity. * Collaborate with DevOps and platform teams on cloud and infrastructure initiatives, contributing expertise in operations, monitoring, and day-to-day system support. * Contribute to hybrid infrastructure optimization, identifying opportunities for better resource utilization and operational efficiency. * Maintain accurate and current documentation for systems, infrastructure components, services, and processes to support consistency and knowledge sharing. * Participate in the release management cycle, ensuring operational readiness and smooth integration into production environments.
We offer: ⏰ B2B contract / Free opening and dedicated accountant for your PE (FOP) with full tax coverage for Ukrainian residents Social package: paid vacation and sick leaves (29 days) A transparent assessment and reward policy with a yearly review Ongoing professional development An active and friendly team of professionals comfortable to work with and achieve your goals!
Don’t miss out on this incredible opportunity to grow your career with us! Apply now and let’s make great things happen together.
