• Ability to work night shifts (6 shifts: Kyiv time: 15:00 — 00.00; 16:00 — 01.00; 17:00 — 02.00; 18:00 — 03.00; 19:00 — 04.00; 21:00 — 06.00)
• An experienced PC user (General Microsoft Windows knowledge)
• Existing technical background or a strong desire to explore the field of software and hardware products
• Training and time-management skills
• Communication and listening
• Understanding of conflict resolution
• Empathy, positive attitude and self-Control
Summary:
As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.
You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.
Key Responsibilities:
• Help existing and prospective customers by providing timely and accurate information about B2BSoft products
• Identify, analyze, and troubleshoot technical issues and provide effective solutions
• Respond to support queries via phone, chat, and email
• Help Customers with software and hardware configurations, billing, and merchant services related requests
• Provide clear and complete documentation and notes on all service inquiries
Optional:
• Previous experience in the Support field
• Technical background and IT education
• Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;
Compensation/Benefits:
Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.
