WebSpellChecker is a company specializing in AI-powered text correction. Through our core product, WProofreader, we empower businesses and individuals with solutions for flawless communication. We are a team driven by creativity and a strong commitment to our customers, dedicated to maintaining high quality and reliability in everything we do.
We are looking for a Customer Care manager to help us keep our clients satisfied and engaged with WSC products and services.
What you will do * Build and nurture strong relationships with our existing clients, ensuring their satisfaction and facilitating subscription renewals and upgrades. * Act as the main point of contact for client inquiries and work closely with our development team to resolve technical issues. * Maintain up-to-date client information in Salesforce and track support requests in Help Scout. * Create and maintain internal and external knowledge base articles on how to deal with common requests.
Knowledge and skills required * 2+ years of experience in a customer support or account management role, ideally within an IT product company. * Upper-Intermediate level of spoken and written English. * Strong communication and negotiation skills with a customer-focused mindset. * Understanding of software development processes and technologies. * Excellent attention to detail and ability to manage multiple priorities effectively.
Would be a plus * Experience with CRMs, Google Workspace, and help desk software. * Proficiency in additional foreign languages.