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Описание: |
Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We are growing fast and looking for a Customer Support Representative to join our team and deliver the best possible service to our clients.
Responsibilities
* Provide excellent customer service via online chat and email.
* Resolve customer inquiries, including registration, bonuses, transactions, and technical aspects.
* Support clients in solving problems and conflict situations through effective communication and finding optimal solutions.
* Ensure high-quality service in line with internal procedures and standards.
Required Skills & Experience
* 1+ year of experience as a Customer Support Representative in the marketing industry.
* Proficiency with CRM tools such as Helpdesk, Livechat, Zendesk, Freshdesk, Intercom, or similar.
* Understanding of the marketing field: loyalty programs, bonus mechanisms, technical aspects of online platforms.
* Strong problem-solving skills with the ability to analyze situations and quickly provide solutions.
* Excellent communication skills and a team-oriented mindset.
* High level of responsibility and ability to work in a fast-paced environment.
We Offer
* Flexible format: work remotely or from our offices in Kyiv or Warsaw.
* Convenient 4/4 schedule with alternating day and night shifts, followed by 4 days off.
* 24 paid vacation days, sick leave, and medical insurance (available in Ukraine, rolling out to other countries soon).
* A friendly team where it’s easy to ask, learn, and be yourself.
* Coverage of expenses for professional events and training.
* Birthday gifts, team buildings, and engaging team activities.
* No cooperation or business ties with the aggressor country.
Interested? Send us your CV — we’ll be happy to meet you!
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