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About Parting Pro: Parting Pro is an innovative funeral software platform designed to help funeral homes interact with families in a modern, efficient, and compassionate way. Our software provides a suite of tools to streamline operations, enhance communication, and deliver exceptional service.
Job Overview: We are seeking a dynamic and experienced Account Manager to lead our Online Marketing Agency Department. This role is pivotal in growing our business, professionalizing our processes, and ensuring client success. The ideal candidate will have a strong background in running an online marketing agency, excellent client interfacing skills, and a passion for helping clients achieve their business goals through paid search. With 30 funeral home clients and growing, we are looking for someone to help grow and professionalize our department.
Key Responsibilities:
* Client Management:
* Serve as the primary point of contact for all agency clients.
* Onboard new clients, ensuring a smooth and positive transition.
* Educate clients on best practices and strategies for online marketing within the funeral industry.
* Develop and maintain strong, long-lasting client relationships.
* Process Professionalization:
* Develop and implement standardized processes for client onboarding, education, and engagement.
* Ensure all processes are documented and consistently followed to maintain high service standards.
* Client Growth and Retention:
* Identify opportunities for clients to grow their online presence and achieve business objectives.
* Proactively engage with clients to ensure satisfaction and address any concerns or issues promptly.
* Monitor and report on the performance of client campaigns, providing insights and recommendations for improvement.
* Business Development:
* Contribute to the growth of the Online Marketing Agency Department by identifying and pursuing new business opportunities.
* Participate in sales and marketing activities to attract new clients and expand our client base.
Qualifications:
* 1+ years of proven experience running an online marketing/It agency or similar role.
* Excellent client interfacing and relationship management skills.
* Ability to develop and implement standardized processes for client management and engagement.
* Strong analytical skills and ability to translate data into actionable insights.
* Exceptional communication and presentation skills.
* Experience in the funeral industry is a plus, but not required.
* Experience working with a SaaS company is also a plus.
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