We are a team of 25+ talented people. We’ve built Closely to help sales teams and recruiters save up to 100 hours every month by automating routine actions on LinkedIn like sending connection messages, follow-ups, and viewing profiles.
Likewise, we are capitalized by leading institutional investors and are currently at the scaling stage, both in terms of the number of customers and team growth.
We are looking for a Technical Support Manager.
Responsibilities:
— Responding promptly to customer inquiries over live chat and email;
— Registry and manage tasks in the ticketing system;
— Report bugs to the development team and take ownership of their resolution.
Requirements:
— Previous experience as a customer support representative is a must;
— At least an Upper-intermediate level of written English;
— Capable of working under pressure and handling clients with a negative attitude;
— Ability to work efficiently both independently and with a team;
— Highly organized and self-disciplined, ability to handle multiple tasks simultaneously, and effectively manage priorities.