We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German (B2 or higher).
You’re our ideal candidate if you: * Are fluent in German (B2/C1 level); * Have strong communication skills and are eager to learn, grow, and quickly grasp new information; * Have previous experience in customer support (a plus, but not required).
What you’ll do: * Assist passengers with booking airline tickets (changes to bookings, cancellations) Inbound calls and written communication; * Advise customers on airline services; * Resolve issues related to flight cancellations and delays.
What we offer: * Paid training; * Stable and on-time salary (fixed pay + performance-based bonuses); * Career development opportunities (within the project or in other company departments); * Full-time employment; * Work schedule: Monday to Friday, 10:00–19:00 (Kyiv time); * Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages); * Supportive colleagues and a friendly, young team.
