Our team is looking for an experienced Account Manager who will become a key link between project management and our large distributed team.
In this role, you will be responsible for the full cycle of operational support for the team. This includes overseeing the onboarding process for new employees, maintaining constant and efficient communication with all team members during their work, promptly processing requests and providing organizational support, coordinating processes and monitoring the achievement of key performance indicators. You will also be responsible for recording and controlling the timely payment of salaries and bonuses.
We are looking for a proactive professional who can establish transparent processes, maintain a high standard of service, and work effectively with people in a dynamic online environment. If you enjoy working with people and organizing their work, we invite you to learn more about the tasks and requirements of this position.
Your responsibilities will include: * Maintaining constant and efficient communication with all project employees; promptly processing incoming and outgoing requests, providing up-to-date information, coordinating actions, and supporting team members in their work. * Overseeing and taking full responsibility for the onboarding of new employees: conducting onboarding sessions, supporting the adaptation of staff step by step according to the onboarding plan, ensuring completion of all stages, and transparent communication at every step. * Tracking and monitoring KPI performance: monitoring plans and metrics, providing management with progress reports, and identifying growth areas. * Delivering and explaining quality feedback based on reviews from the quality control manager; working to raise team standards and implementing corrective measures. * Regularly monitoring key performance indicators and coordinating processes, including data analysis, identifying problem areas, and proposing improvements. * Recording and controlling the timely payment of salaries and bonuses, ensuring transparent accounting.
Additionally, you will: * Liaise with management and related departments to quickly resolve issues and improve processes. * Prepare and update training materials, ensuring a unified company standard. * Collect feedback from employees on processes and services, forming proposals for optimization. * Maintain internal accounting and reporting systems, ensuring data accuracy and timely updates.
Key requirements: * 2+ years in Account Management, Customer Support Team Lead, Community Management, Content Marketing, or similar roles. * Experience managing remote or freelance teams of 50+ people, working in online operations, remote team coordination, or performance-based environments. * Prior work with onboarding, training, or performance review processes is a plus. * Background in tech, online platforms, or digital services is a plus.
Hard skills: * English level B2+ * Strong analytical skills: ability to interpret performance data and platform statistics. * Experience with task management systems (e.g., Trello, Asana, ClickUp). * Ability to prepare onboarding materials and conduct training sessions. * Understanding of performance-based payment models. * Proficient in Google Sheets/Excel and basic data analysis. * Able to run onboarding/training sessions online. * Understanding of KPIs and performance tracking in service/support environments.
Soft skills: * Strong written and verbal communication (clear, structured, empathetic). * High level of responsibility and attention to detail. * Ability to give constructive feedback and motivate others. * Patient and empathetic, yet reasonable and constructive. * Detail-oriented and organized, able to multitask and manage communication across multiple channels. * Proactive and independent, able to take ownership without micromanagement.
Other: * Comfortable working remotely and coordinating across time zones. * Experience working in fast-paced or scaling environments is desirable.
Working conditions: * Remote work in a friendly and supportive team. * Support from management and opportunities to develop your skills and competencies. * Competitive and timely salary. * Two weeks of paid vacation per year. * Paid sick days. * Paid public holidays based on the Slavic calendar. * Opportunity to take professional courses at the company’s expense. * Work week: Sunday to Thursday, from 10:00 to 19:00 Jerusalem time.
If you are interested in this position and would like to join our team, please send your resume right now — we look forward to meeting you!
