The Client Relationship Manager plays a key role in our company. It is important for us to understand our customers’ needs, build strong relationships and ensure their satisfaction. If you’re motivated by people skills and a passion for delivering exceptional customer experiences, we’d love to talk to you about this position!
What will you get: * Friendly, family atmosphere, active corporate events and team building * Flexible work schedule * High pay for your work and good prospects for development. * depends on your experience and skills * Opportunities to improve in a friendly team * 100% compensation of expenses related to participation in trainings and specialised conferences/seminars
Skills we need: * Experience in a product IT company * Experience in B2B Client Relationship or customer support * Excellent communication and conflict resolution skills * Ability to make decisions under time constraints and ability to work under pressure * Experience in managing a team and training new employees * Proactivity, motivation to work in the customer service quality assurance department * Intermediate+ English
Will be a plus: Experience in using JSON, Development experience using SQL, PL/SQL
Feel like a “perfect match”?
At Niko Tech, you will have the opportunity to work with a really interesting and complex product, as well as influence the company’s further development!
As an employee quality assurance team leader, you will have key tasks: * Developing and maintaining relationships with key customers * Documenting customer interactions and feedback * Collaborating with development and financial teams to ensure customer satisfaction * Tracking customer account details and transaction history * Facilitating customer-focused training and development for new team members
Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.
Do you want to become a part of the team? Then put aside all doubts and send your CV
