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Hi there!
We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We are currently looking for a CRM Team Lead who will lead and support our CRM team, develop and optimize communication strategies, oversee campaigns and A/B testing, and drive performance to boost clients engagement, retention, and loyalty.
Your main responsibilities:
— Organize the daily work of the CRM team, assign tasks, and control deadlines.
— Develop, execute, and optimize the CRM strategy in line with business goals.
— Lead the team: mentoring, delegating, and developing specialists of different seniority levels.
— Plan and coordinate CRM campaigns, promo calendars, and A/B testing.
— Monitor KPIs, build an analytics and reporting system for the Head of CRM.
— Use BI tools (Power BI, Tableau, Looker) for analytics and reporting.
— Monitor domain reputation, email deliverability, and DNS records.
— Collaborate closely with affiliate, marketing, product, and design teams.
What we expect from you:
— Hands-on experience with SoftSwiss (must-have).
— Previous experience in a managerial Team Lead role or completed management training.
— Upper-Intermediate English.
— Ability to make independent decisions (hiring, performance reviews, salary adjustments).
— High level of self-organization and strong feedback skills.
What we offer:
— Competitive salary
— Remote work format or offices in Kyiv and Warsaw
— Flexible working hours
— Friendly, supportive team culture with open communication
— 24 working days of paid annual vacation
— Paid sick leaves
— Compensation for conferences and business trips
— Birthday greetings :)
— Online and offline team buildings, corporate events
Got the experience, energy, and vision to make CRM more effective?
We’ve got the space, resources, and a team to back you up — come join us!
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