We are looking for a full-time Сustomer Support staff member to participate in our project — an application for genealogy lovers.
Requirements: — High level of English, B2 minimum — 1+ years of commercial experience in customer support, strong knowledge of various software — Practical experience with live chat support — High attention to detail, analytical mindset and logical thinking — Basic computer literacy and understanding of applications — Technical background — Familiarity with the software development process is a plus
Responsibilities: — Assisting customers with technical support inquiries — Collaborating with other Customer Support team members — Advocating for customer perspectives within the company — Analyzing issues and coordinating with other departments to enhance products — Troubleshooting software issues and delivering solutions
We offer: — Full-time remote employment — Shift-based schedule — Free medical insurance coverage and health program — Paid sick leave — 24 fully paid vacation days
