ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
Key Responsibilities: * Gather, analyze, and document requirements from stakeholders; create specifications, diagrams, and mockups in Figma. * Collaborate with developers, QA, and the team to deliver clear task descriptions, refinements, and smooth implementation. * Plan and prioritize features in the backlog, supporting product roadmap execution. * Conduct competitor and SaaS/CRM market research and comparative analysis. * Define requirements for AI integrations (OpenAI, assistants, automation) and configure improvements for the AI bot in ArboStar. * Prepare and maintain technical/business requirement documents across the full development lifecycle. * Contribute to problem-solving and other BA tasks to ensure project success.
Requirements: * At least 1+ year of experience as a Business Analyst (2+ years and direct SaaS/CRM product experience will be a strong advantage). * Confident English (B2—C1), with excellent written and verbal communication skills. * Proven experience in requirements gathering, business process modeling, and drafting technical specifications. * Hands-on experience with Figma, diagramming tools, and Jira (or other task-tracking systems). * Understanding of AI/ChatGPT API principles and strong interest in applying AI to SaaS solutions. * Practical knowledge of Agile/Scrum development methodologies. * Ability to work with databases and basic understanding of SQL. * Basic programming knowledge (theoretical understanding of PHP or other languages is a plus).
We Offer: * Work schedule: 14:00 — 22:00 (Ukrainian Timezone) * Only remote work * An opportunity to significantly influence the direction of the company; * Steep learning curve and personal growth opportunities; * Access to courses and training; * Corporate English language training; * Paid vacation; * Competitive salary.
