|
Описание: |
At CRMOZ, we are a trusted partner of Zoho, helping businesses worldwide with Zoho software and IT services. We’ve been doing this for over 10 years, and now, we’re looking for a Customer Service Manager to join our team. This role is perfect for someone who enjoys helping people, solving problems, and ensuring that clients have the best experience.
What You’ll Do:
* Manage Client Relationships: Be the main person clients reach out to for organizational aspects, ensuring they’re happy with our services.
* Help Coordinate Service Delivery: Work with our team to make sure client requests and issues are handled quickly and effectively.
* Look for Opportunities to Improve: Identify ways to enhance the customer experience and offer additional services when it’s a good fit.
* Stay in Touch: Keep clients updated on any changes, new services, or important updates.
* Gather Feedback: Listen to clients’ concerns, make sure we’re doing things right, and suggest ways to improve.
* Manage Support Plans and contracts: Ensure clients have the right support plans and help with renewals.
* Solve Problems: Address any issues clients have promptly and professionally to keep them satisfied.
What We’re Looking For:
* Some experience in client relationship would be an advantage.
* Good communication skills: You should be able to explain things clearly and listen to clients’ needs.
* You’re good at building relationships and ensuring clients are satisfied.
* You’re organized and can handle multiple tasks at once.
* You can solve problems and make sure clients stay happy.
* You’re comfortable working in a fast-paced environment.
What We Offer:
* Work from Home: Enjoy the flexibility of a remote position.
* Competitive Salary: We offer a salary based on your experience and performance.
* Career Growth: Opportunities to grow in customer service management with a global company.
* Supportive Team: Work with a team that’s always ready to help and collaborate.
If you’re ready to join our team and help us deliver excellent customer service, we’d love to hear from you!
Відгукнутись на вакансію |
