We are looking for a CRM Manager to become a valued member of our dynamic team. As a CRM Manager, you will play a pivotal role in nurturing and retaining our existing customer base while driving sustained growth and profitability. If you are a highly motivated individual with a passion for customer relationship management and a proven track record of driving successful retention strategies, we invite you to join our team and make a significant impact on our company’s growth trajectory.
HOW YOU WILL MAKE AN IMPACT * Creating visually appealing emails for trigger campaigns aimed at retaining existing customers. * Overseeing all aspects of trigger campaigns, from conceptualization to execution. This includes brainstorming campaign ideas, developing strategies, implementing campaign workflows, and making necessary adjustments based on performance metrics and feedback. * Configuring bonuses to encourage customer retention. This involves determining the type and value of bonuses, setting up bonus structures, and monitoring bonus utilization. * Developing comprehensive campaign plans focused on reactivation, enhancing player performance, and other retention objectives. * Implementing gamification elements to enhance customer engagement and loyalty. This involves configuring and managing mini-games, and tournaments within the gaming platform. * Conducting primary analysis of promo campaigns and their effectiveness.
WHAT WILL HELP YOU SUCCEED IN THE ROLE * You’ll have to have at least 1 year of experience in the iGaming field and be knowledgeable about the best retention practices; * We will expect you to possess a great deal of information about how to use different communication channels; * Your technical skills must be at an advanced level; * Your English level needs to be intermediate or higher; * We will count on your understanding and insights about the process of user segmentation and content personalization.
WHY YOU’LL LOVE IT HERE: * Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work! * Unlimited vacation days and paid sick leave—because your rest matters. * A competitive compensation that truly reflects your skills and expertise. * Employee referral bonus and gifts to celebrate your special occasions. * 50% financial support for learning expenses to supercharge your professional growth! * A positive atmosphere where you always feel respected and truly belong. * Inspirational team-building activities that turn colleagues into best friends. * Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships. * Co-working space reimbursement to save your nerves from always working from home :)
