Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.
We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
Your Mission
As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
Your tasks will be: * build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp); * create and manage personalized VIP journeys, from onboarding to retention and growth; * use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively; * design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI; * provide concierge-level support for VIP clients, ensuring quick resolutions and premium service; * collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience; * contribute to retention strategies and loyalty policies that keep players engaged; * report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
You are definitely right for us if you have: * 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager; * deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche; * C1 level of English; * Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk); * Excellent communication skills, emotional intelligence, and a proactive approach; * Ability to balance player satisfaction and business profitability.
Will be a plus: * knowledge of additional languages, such as German or Greek, is a big plus; * experience working with high-value players (€5k+); * ability to work with Tableau or similar systems such as SuperSet.
What we offer: * direct access to VIP players and advanced business analytics tools; * working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.; * the opportunity to make reservations in Ukraine; * competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR); * professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team; * interesting tasks that require creative thinking and non-standard solutions; * a strong, respectful, and friendly team that values results and humanity; * training and development: the opportunity to attend courses, trainings, and specialized events at the company’s expense; * paid sick leave and vacation.
