Hi there! We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing product company that creates innovative digital products and confidently expands our presence in global markets. We are looking for a Account / Sales Manager
What you’ll be doing: * Conducting phone consultations with clients, collecting feedback, and identifying their needs * Actively upselling services and encouraging participation in promotions * Increasing customer loyalty and service quality through a personalized approach and various initiatives * Resolving client issues, providing support and consultations * Keeping records and reports, including translating or transcribing conversations when needed * Collaborating with the team to improve service quality
Our ideal candidate: * Experience: 1+ year in a similar role * Languages: Fluent English (both written and spoken) — other languages are a bonus * Work schedule: Willingness and ability to work in a flexible 4/3 schedule: shifts from 6:00–16:00 and 16:00–02:00 * Reporting: Experience with CRM systems is a plus. Experience with the SoftSwiss platform is a strong advantage * Skills: Excellent communication skills, basic sales and objection-handling techniques, active listening, and goal orientation * Personal traits: Proactive, adaptable, responsible, stress-resistant, empathetic, tolerant, and flexible
We offer: * Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose. * 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress). * A supportive, friendly team where knowledge-sharing is part of the culture. * Coverage for professional events and learning. * Birthday greetings, team buildings, and warm human connection beyond work. * Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
