About the Role We are seeking a visionary and pragmatic leader to oversee our data and analytics team. This role requires not only technical expertise but also a relentless focus on making experimentation, reporting, and automation core to how we run the business. The VP will lead our experimentation and reporting platforms (A/B testing, SQL Server, Power BI dashboards, and GA/BigQuery reporting) while also pushing the boundaries of what’s possible with data science and AI to create a future-oriented analytics culture.
What You’ll Do * Own and scale the company’s experimentation and reporting infrastructure (Power BI dashboards, SQL Server data, GA, BigQuery, and A/B testing) to make data and insights widely accessible across the business. * Partner with stakeholders to identify analytics and experimentation needs, delivering automated dashboards and insights that reduce manual reporting and speed decision-making. * Drive strategic data initiatives, with a priority on adoption and broad usage of the experimentation and reporting platforms as “job one.” * Build a vision and roadmap for the function, ensuring scalability and impact, while delivering quick wins in reporting automation, test analysis, and data accessibility. * Evangelize data-driven decision-making and AI across the organization, with a bias toward practical application (e.g., connecting LLMs to SQL, automating reporting, and enabling non-technical users to self-serve). * Lead and mentor a global team, developing leaders who are strong technical contributors and effective business partners. * Anticipate future needs and opportunities, including expanding use of predictive ML, generative AI, and unstructured data analysis (e.g., CSAT and customer interactions) to unlock new insights.
Who You Are * A builder who thrives on balancing visionary strategy with hands-on execution in reporting, experimentation, and AI adoption. * An experienced leader with a track record of driving adoption of reporting/experimentation platforms as well as advanced analytics. * Passionate about leveraging AI and automation not as abstract ideas but as tools to eliminate manual work, accelerate insights, and expand access to data. * Comfortable operating in ambiguity, with the ability to deliver quick wins while building long-term roadmaps. * Strong technical foundation in SQL, Power BI, and A/B testing frameworks, with fluency in Python and other tools for ad hoc analysis. * Proven experience leading global teams and cultivating both technical and leadership talent.
Success in Year One * Company-wide adoption of the experimentation and reporting platforms (SQL Server, Power BI, GA/BigQuery, A/B testing). * Automation of a significant portion of recurring reporting and test analysis, freeing the team from manual work. * Demonstrated use of AI in production (e.g., LLMs generating SQL queries, automated reporting for non-technical teams, or AI-assisted analysis of unstructured data like CSAT). * Established a clear vision and roadmap for scaling the function, with visible impact across multiple departments.
Why You’ll Love It Here * Work on a product used by millions of users every day * Lead meaningful projects with a strong emphasis on AI and innovation * Be part of a global, product-driven company with an ambitious roadmap * Collaborate with a supportive and experienced team * Enjoy a culture that encourages learning, ownership, and technical excellence
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