EOS Data Analytics is a satellite analytics and space technology company headquartered in the USA, with development centers in Ukraine (Kyiv, Dnipro, Zaporizhzhya).
We turn Earth-observation data—satellite, aerial, and ground—into decision-ready intelligence to boost performance and lower environmental risk and impact. We serve industries such as agriculture, forestry, energy, infrastructure, Oil & Gas and others.
Our key products & solutions: * Crop Monitoring — a satellite-driven platform for precision agriculture and field analytics. * LandViewer — an online tool for discovering, visualizing, and exporting satellite imagery and derived layers. * Custom Projects and Solutions — tailored geospatial analytics and integrations built on our EO stack to solve industry-specific challenges. * Carbon — an end-to-end product for carbon initiatives, covering baselining, monitoring, reporting, and verification.
We’re bringing space-powered insights closer to people, helping organizations make faster, better-informed decisions that simplify everyday life.
Currently, we are looking for an energetic Support Manager!
Preferred Skills and Experience: * English — upper-intermediate or higher. * 2+ years of experience in technical or product support, ideally in SaaS, GIS, or Earth observation fields. * Experience handling B2B or B2C support tickets. * Experience of process improvement and support automation. * Ability to work cross-functionally with Product, Sales, and Engineering teams. * Strong communication skills.
Nice to have: * Basic experience with GIS tools (e.g., ArcGIS or QGIS). * Basic understanding of satellite imagery, raster data, and geospatial analytics. * Strong analytical thinking and ability to interpret user behavior/usage patterns.
Responsibilities * Manage incoming user requests for EOSDA LandViewer via email, chat, and ticketing system. * Escalate technical incidents to developers and track resolution progress. * Manage disputes, refunds, subscription changes (cancellations or upgrades), and payment-related issues. * Support light sales activities, such as upsell/cross-sell, trial-to-paid conversions, proactive renewals, and routing qualified leads to Sales. * Gather and categorize customer feedback for the Product team. * Monitor key support KPIs (response time, satisfaction rate, issue resolution time, % of tickets closed). * Identify recurring issues and propose improvements to enhance user experience. * Contribute to onboarding and training materials for new users and partners.
The company cares about our specialists:
Healthcare * 20 days of paid vacation. * 100% paid sick leave up to 30 days per year. * Fully-paid sick leave certificates. * Medical insurance. * Financial compensation for taking part in sport activities. * Financial compensation for coaching and psychologist therapy sessions. * Flexible start of the working day (choose either 09:00–18:00 or 10:00–19:00).
Support * Financial compensation for expenses related to maintaining the work process (charging stations, power banks, network equipment, etc.). * Financial compensation for co-working in locations where there are no company offices. * Corporate gifts on special occasions (starting a family, birth of a child). * Financial support in a critical situation.
Personal development * Financial compensation for attending language courses, training events (courses, conferences, etc.), creative activities, child development and leisure compensation. * Free access to corporate library, online courses, lectures by Noosphere experts plus you can order books. * Сhance to take part in meetups as a member or speaker and exchange knowledge.
Recreation provided * Team buildings, corporate events, quizzes. * Social activities initiated by our employees: support for children with special needs, aid to animals, eco initiatives.
