We’re Hiring a Head of Account Management at Elogic Commerce We are an e-commerce company building long-term partnerships. Most of our clients have been with us for years, and our portfolio now includes 20+ accounts. Your mission is to help them grow with us: strengthen long-term relationships, identify new growth opportunities through upsell and cross-sell, and act as a true business partner.
You will join our Account Management team, which currently consists of 3 Account Managers and 1 Team Lead. This is a team that knows its clients well and needs a strong player to take things to the next level.
What We Expect: * 4+ years of experience as an Account Manager in IT outsourcing / e-commerce; * Understanding the specifics of working with international clients; * Experience creating growth roadmaps for accounts; * Ability to upsell and cross-sell, negotiate, and present value; * Basic financial analysis: project profitability, revenue forecasts, costs; * Understanding of account P&L and financial reporting; * Experience facilitating meetings, handling escalations, and conducting QBRs; * English — Upper-Intermediate (B2), confident in negotiations; * Experience with CRM and documentation (HubSpot, Zoho, or similar).
Nice to have: experience in direct sales, pre-sales.
Your Responsibilities: * Lead the Account Management team: coach, set higher standards, and guide the team forward; * Identify new opportunities and turn them into deals; * Keep a close eye on clients to ensure they grow with us; * Think like a business owner, not just a task executor; * Perform upsell and cross-sell of services; * Coordinate with Delivery and technical teams; * Monitor client satisfaction and resolve escalations; * Forecast risks and develop growth roadmaps; * Track invoicing and payments.
Interview Process: * Interview with Recruiter + English check * Technical interview * Final meeting with CEO + HRD
What we offer:
Diverse & exciting projects from global clients Career growth opportunities (Delivery Manager, Director roles, or leadership tracks) Continuous learning & company-sponsored training (internal & external programs, conferences) Tailored learning & development opportunities for top management Paid vacation & sick leave ❤️ Medical insurance & well-being support Full remote work with flexible schedule A strong team culture with transparent processes and ambitious goals Competitive salary Welcome box, branded merch & regular employee gifts Stability, trust, and care from the company towards every team member Friendly and supportive atmosphere: team-building events, celebrations, and activities together
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Job ID:
147502
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Регион:
Тернопіль, Хмельницький, Чернівці, за кордоном, віддалено
