Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.
Diya is currently looking for Business Applications Support Team Leaderfor a full-time position at our Zhytomyr office or remotely.
Business Applications Support Team Leader organizes and coordinates the team in order to achieve maximum delivery quality and customer satisfaction.
Responsibilities: * Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation. * Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers. * Delivery operations monitoring and ensuring the delivery quality. * Communications within the delivery. * Verbal meetings with client. * General team management, tasks progress tracking and development of technical expertise of the team. * Regular status meetings with the team. * Knowledge sharing within the team. * Hands-on help for the team with tasks during peak workload hours. * Maintaining a healthy relationship in the team. * Conflict management inside the team. * Team education, mentoring and other team activities. * Adaptation of new team members. * Daily checks of the time tracked and its accuracy. * Participation in the regular performance evaluations of the team.
Requirements: * English: upper-intermediate (B2). * A minimum of 2 years experience in IT sphere. * Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, etc. Deep understanding of a CRM system structure. * Solid knowledge of Office applications (Word, Excel, Google Docs) * Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training). * Demonstrated ability to generate and maintain technical documentation. * Experience in managing a team.
What we offer: * Comfortable work environment, remote work. * Competitive salary. * Paid vacation and sick leave. * Healthcare insurance and gym. * Training and useful experience. * Work in a young and friendly team. * Career opportunities and professional growth.
For a better understanding of who we are and what we are doing, visit our website:
