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Описание: |
At CHI Software, we never slow down. We love what we do — and we give it one hundred percent.
Every new client, every new account, every new challenge only pushes us further.
And what can stop us?
Exactly — nothing.
Our portfolio keeps growing, our partnerships are expanding, and now we’re looking for an Account Manager who will help us build long-term relationships, support our teams, and keep our projects running smoothly.
Key Responsibilities
Client Management
* Conduct regular sync-up meetings with clients (weekly/bi-weekly)
* Gather feedback, track satisfaction levels, and identify risks early
* Monitor contract extensions, negotiate rate changes, manage workload expectations
Account Growth
* Partner with Sales to analyze account dynamics, growth potential, and financial capacity
* Identify upsell opportunities: more specialists, extended teams, new projects
Project Coordination
* Support accounts from kick-off to offboarding
* Coordinate staffing together with the resource management team
* Maintain project documentation in CRM
Team Management
* Hold regular 1:1s with developers
* Track motivation, identify concerns, prevent burnout
* Resolve conflicts between clients and the team
Cross-Functional Collaboration
* Work closely with Sales, Resource Management, IT Service, Finance
* Escalate critical situations in a timely and clear manner
Required Qualifications
* 1.5+ years in Account Management, Client Success, Project Coordination, or similar roles in IT outstaff/outsource
* Experience communicating with EU/USA clients
* English — Upper-Intermediate+
* Understanding of SDLC, Agile/Scrum, IT roles
* Experience with CRM, Jira, Confluence
* Excellent communication and conflict-resolution skills
* Proactive, result-oriented, organized
Nice to Have
* Experience in presales, preparing SoW
* Ability to analyze metrics: retention, growth, churn risk
* Understanding of outstaff financial metrics (margins, burn rate)
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