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Our team is looking for a Quality Control Manager who will help maintain and elevate the standards of our distributed team.
In this role, you will be responsible for the full cycle of quality control: regularly reviewing employees’ work, thoroughly analyzing results, identifying trends and areas for development, and preparing clear and actionable recommendations for improvement.
A key skill for this position is the ability to provide constructive, high-quality feedback and work with people in a way that helps your feedback drive the growth of both individual employees and the team as a whole.
If, based on this brief description, you feel this role fits you, we invite you to learn more about it below.
Key responsibilities
* Regular quality control: conduct systematic checks of employees’ work, prepare clear and actionable recommendations for quality improvement, and pass them to the manager for implementation.
* Deep data analysis: review the results of quality checks, identify trends, problem areas and growth points for the team, and prepare analytical reports for management.
* Documentation and standards: develop, update and adapt quality control guidelines, instructions and reporting forms to ensure process transparency and consistent standards.
* Violation tracking: record and apply sanctions for violations in accordance with company policies, maintain accurate logs and reporting on these issues.
* Feedback and development: provide regular constructive feedback to employees, participate in training and upskilling initiatives to maintain high standards.
* Process improvement initiatives: propose and implement initiatives to enhance service quality and team efficiency based on collected data and feedback.
Requirements
Background & Experience:
* 2+ years in Quality Assurance, Moderation, Customer Support QA, or a related field.
* Experience working with chat/text-based content review.
* Familiarity with remote freelance team environments is a plus.
Experience building or maintaining quality guidelines and documentation is preferred.
Hard Skills:
* Strong reading comprehension.
* Excellent written communication.
* Solid analytical skills.
* Confident working with spreadsheets, quality checklists, and scoring systems.
* Proficiency with spreadsheets and documentation tools.
Soft Skills:
* Proficient English (C1+).
* Meticulous and objective, with high attention to detail in repetitive tasks.
* Able to balance strict standards with a constructive tone.
* Systematic, structured, and highly organized mindset.
* Keen eye for detail to identify errors and/or violations.
Other:
* Comfortable working remotely.
* Experience working in fast-paced or scaling environments is desirable.
* Comfortable working independently with minimal supervision.
* Comfortable with routine tasks and repetitive checks, with a focus on long-term quality improvement.
Working conditions:
* Remote work in a friendly and supportive team.
* Support from management and opportunities to develop your skills and competencies.
* Competitive and timely salary.
* Two weeks of paid vacation per year.
* Paid sick days.
* Paid public holidays based on the Slavic calendar.
* Opportunity to take professional courses at the company’s expense.
* Work week: Sunday to Thursday, from 10:00 to 19:00 Jerusalem time.
If you are interested in this position and would like to join our team, please send your resume right now — we look forward to meeting you!
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