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Описание: |
Gamzix company, a dynamic player in the iGaming industry:
* Was founded in March 2020 with a vision to redefine the world of online slot games
* Has already successfully produced 60 slot games
* The team has grown to over 120 skilled professionals, and we continue to grow
* Our main hub is in Warsaw — right in the heart of Europe
* With a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards
Hey there!
The Gamzix team keeps growing — and now we’re looking for a Customer Success Manager who will build strong partnerships with our clients and help them get maximum value from our slot games.
If you enjoy working closely with partners, understanding their needs, driving retention and growth, and turning collaboration into long-term success — we’d love to meet you!
Responsibilities
* Respond to customer inquiries via email, chat, and other communication channels
* Address and resolve customer issues or concerns related to company products or services (games and promo)
* Provide consultations and guidance on the usage of products and services to clients if needed
* Track and follow up on customer requests and complaints to ensure full resolution, transfer to relevant Account Manager
* Escalate complex cases to specialized departments
* Collect feedback from customers to improve the quality of service.
* Conduct customer satisfaction surveys to identify areas for improvement
* Collaborate with the IT team to address technical issues, such as platform outages or bugs.
* Inform customers about bonuses, promotions, and special offers
Requirements
* At least 1 year of experience in Customer Success, Account Management, or a related client-facing role
* Proven track record of managing client relationships and ensuring customer satisfaction and retention
* Excellent verbal and written communication skills in English, Russian/Ukrainian
* Strong problem-solving and conflict-resolution abilities
* Experience working with CRM systems (e.g., Jira, Zoho etc.)
* Ability to analyze customer data to improve experience and identify growth opportunities
* Self-starter with the ability to work independently and cross-functionally
* Strong organizational and time-management skills
* Tech-savvy and quick to learn new tools or platforms
What we offer:
— Market-level salary in the IT/Gaming industry.
— Relocation support to Warsaw.
— Referral bonus — bring in awesome people and get rewarded.
— Home-Office coverage.
— 7-hour working day, 10:00–18:00 (including lunch break).
— Hybrid model in Warsaw; full remote — for other locations.
— Paid Sick Leave: up to 10 working days per year.
— Paid Time Off: 18 vacation days, 10 days off, paid state holidays.
— Corporate benefits: medical coverage, sports compensation, compensation for psychological services.
— Professional Development Support: reimbursement for external courses, training & certifications.
— Corporate English classes (Business or General) — flexible timing.
— Buddy Program.
— Internal Gamzix Store (earn coins & exchange for branded gifts).
— Corporate team building and activities.
— Open and friendly communication.
Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.
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