Onicore is a product development company working in the crypto & fintech space. We’re looking for an Experienced Support Agent to handle complex user cases across one or several products, including: * Crypto wallet * eResidency platform
What you’ll do: * Handle advanced user cases and escalations. * Support users with onboarding, access, transactions, and account issues. * Work closely with product and engineering to resolve complex problems. * Help improve support processes and internal documentation. * Identify recurring issues and suggest product or process improvements.
What we’re looking for: * 3+ years in customer support or customer operations. * Experience in crypto, fintech, banking, or SaaS products. * Understanding of wallets, transactions, or financial flows. * Strong English communication skills. * Structured, calm, and detail-oriented approach.