About product, team and position: * Geo: DE, Austria, Switzerland, Canada * Instruments: customer.io + b2b platform * Positions: CRM Manager * Department: Retention * Retention team: Head of Retention, Product promo manager, CRM manager, CRM/Promo manager
Requirements: 1,5+ years in CRM/Retention in gambling niche Experience with Customer.io or similar platforms Knowledge and experience with deliverability — huge plus Understanding the metrics OR, CTR, CR, ROMI, GGR, NGR, RR, FTD, STD, TTD English level from B1 Understanding bonus offers and mechanics
Key responsibilities: Working with Customer.io platform Building segmentation, create broadcasts and triggered campaigns Working with communication channels such as Email, Push, Pop-up, SMS Generate hypotheses to improve LTV, retention, and communication quality Working with email domains, warm-up, and authentication records Collaboration with cross-functional teams
Benefits: % from base salary based on Casino performance (NGR correlated) on a quarter basis Overtime pay (2x the hourly rate) Performance-based salary revision 15 (business days) paid vacation days per year + sick leaves + birthday day off Flexible business hours — 10-18:00 (Cyprus time) Budget for professional growth after the project launch Experience in launching a casino from scratch
