Who are we looking for? We are looking for a Product Support Specialist who enjoys helping customers succeed with a technical product. You will support users during onboarding and troubleshoot both hardware and software aspects of Swivl’s solution.
In this role, you’ll work closely with the Customer Success and Development teams, become a product expert, and clearly guide customers through their questions and challenges. We’re looking for someone detail-oriented, patient, and customer-focused, who can explain technical topics in a simple and friendly way. What are we looking for: * Upper-intermediate or higher level of English, confident in written and verbal customer communication; * Interest in work with innovative technologies; * Availability to work during afternoon and evening hours; * Excellent team player skills and ability to work independently where necessary; * Persistent and meticulous to drive our customers toward success with our products; * Flexible, customer-oriented and passionate about helping others.
Nice to have: * Experience with Zendesk or similar help-desk software; * Tech savvy with a knack for learning new tools/apps on the fly.
Your responsibilities: * Assist new and existing customers with technical support via phone, chat, and email; verify via testing and trying to reproduce the issues they may be experiencing; * Partner with the team in sharing best practices and looking for best solutions; * Maintain customer knowledge base; * Maintain internal procedures up-to date; * Act as proactive user of our own products; * Provide training and onboarding of our hardware and software to new customers upon request; * Assist in creating custom training materials for new customers upon request.
Who are we? Swivl is a global leader in video observation technology, trusted by more than 50,000 schools worldwide. We build SaaS, video, and robotics solutions that help create a culture of support and continuous improvement in education.
We offer two core products. Swivl Robot is our original solution that makes video-based teacher reflection, coaching, and classroom streaming accessible and easy for every educator. M2 is an AI-powered classroom device designed to actively support teaching and learning. It captures classroom interactions and provides immediate, personalized feedback that helps students recognize their progress in real time. What can we offer you: * Collaborate with an experienced team and grow in a supportive environment; * Contribute to the development of a meaningful and innovative educational product; * Receive mentorship to support your professional growth; * Competitive salary based on experience; * Good compensation package: gym, English courses, training budget, paid vacation and sick leave)
Recruitment Process: The recruitment process contains 3 stages: * HR introductory interview; * Interview with a team; * Final interview.
