Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
Who We Are Looking For
We are seeking a highly motivated and organized VIP Manager
with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche.
The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.
We value: respect, transparency, commitment, responsibility, and attention to detail. We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.
Main Responsibilities * Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service. * Drive player engagement through email, chat, and messenger platforms * Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals. * Monitor player behavior and activity to create individualized offers and memorable experiences. * Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey. * Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
A Few Musts ❗ * Proven experience as a VIP or Sales Manager in the iGaming industry. * Strong command of English (C1 level); proficiency in German is a strong advantage. * Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone. * Resilience under pressure and confidence in managing high-value, high-demand clients. * Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.
What We Offer * Fully remote work. In case you are Lviv based — ability to attend the office (which is absolutely pet-friendly ). * Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion). * Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves. * Presents and bonuses from the company.
Can you relate to this? If your answer is “Hell Yes”, contact us here!
