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Who are we, and what do we aspire to?
Liven is a product company that builds a companion for self-discovery.
We believe that self-discovery is a lifelong journey and want to help people navigate it every step of the way. That’s why Liven is building a system of tools to help people compose themselves and grow into who they want to become.
People use Liven to track their mood, process emotions, and untangle thoughts by chatting with an AI companion. They build new routines with a task planner, explore how their brain and body react to trauma through personalized courses, take well-being quizzes, and relax or refocus with soundscapes.
Our goal is to become the most trusted self-discovery companion globally. Liven is here to define and lead the mental wellbeing category. We aim to earn global trust by building an ecosystem of context-aware products for self-care and improvement. Our brand is optimistic and whimsical, yet wise and practical. We’re Liven! We bring joy back to life!
What will you enjoy most about being on the Liven team?
Since 2023, we’ve been scaling non-stop. We’re expanding the product, the team behind it, and our global reach. Liven has grown a lot since it was just a team of four. But our priority remains the same: building a vibrant culture where we share ideas, speedrun through challenges, and shape the business together.
We are looking for a Quality Control Specialist
As a Quality Control Specialist, you will be the expert responsible for maintaining a high standard of responses, decisions, and actions within the Support team.
You will analyze agents’ performance for compliance with procedures and Tone of Voice, help identify improvement areas, and develop the quality system through analytics, team training, agent feedback, and the implementation of automations. In this role, you will directly impact the quality of communication and the overall customer experience at Liven.
Challenges you will face:
— End-to-End Ownership of Quality
Take full responsibility for Support team quality: adherence to workflows, Tone of Voice, decision-making, and real customer experience. This role goes beyond evaluation — you will build and maintain consistently high quality standards in a fast-growing team.
— Data-Driven Quality Improvement
Analyze CSAT, internal quality scores, user and agent feedback to identify root causes and transform insights into concrete actions: process updates, evaluation criteria improvements, training materials, and documentation.
— Agent Development, Mentoring & Onboarding
Support agent growth at all stages — from onboarding to senior specialists: conduct 1:1s, review complex cases, provide personalized feedback, and create action plans to improve quality.
— Operational Expertise & Support
Act as a subject-matter expert for complex or non-standard situations: support agents in real time, consult on cases, and ensure decision quality even in dynamic conditions.
— Systems, Tools & Automation Development
Develop and maintain the quality system: update evaluation criteria, Help Center and internal documentation, test new tools, automations, and processes, and participate in launching new features and support changes.
— Cross-Functional Impact & Voice of the Customer
Work closely with Support, Product, Engineering, and Marketing teams: report bugs, share insights from customer interactions, and influence product, communication, and decisions that shape user experience.
What we are looking for:
— Experience & Analytics
At least 1 year of experience in QC, Shift Lead, or related roles. Strong understanding of support processes and the ability to analyze trends to identify root causes.
— English Proficiency
Practical English at a B2 level (spoken and written).
— Critical Thinking & Attention to Detail
Ability to identify both minor and systemic issues in cases and processes, propose practical solutions, and implement preventive measures to ensure consistent quality.
— Communication & Agent Development
Ability to adapt feedback to individual agents, conduct 1:1s and mentoring sessions, handle difficult conversations constructively, and motivate agents to grow in quality and confidence.
— Initiative & Process Ownership
Proactively suggest and test improvements to workflows, templates, tools, and evaluation criteria; document results, align changes with stakeholders, and influence overall process quality.
— Cross-Functional Collaboration
Experience working with Operations, Training, Product, Engineering, and Marketing teams; ability to collaborate with multiple stakeholders and influence decisions impacting customer experience.
— Tools & Systems
Confident use of Zendesk, Notion, or similar systems; quick adaptation to new tools and processes.
Nice to have:
— Product Company Background
Experience in a fast-paced product company (as opposed to a traditional outsourcing environment).
— Passion for Mental Wellbeing
Interest in psychology, mental health, or mindfulness.
— English Proficiency
Advanced level English for fluent communication with the team and a deeper understanding of global user contexts.
Why Liven?
People join Liven to bring to life the aspirations they once only dared to imagine.
Here’s what we offer to support you personally and professionally while you grow with us:
— A culture that values your ideas and empowers initiative;
— A growing team of over 200 passionate professionals;
— Health insurance, in-house doctor, and massage therapy;
— Internal professional clubs on marketing, development, payments, customer experience, and entrepreneurship;
— Sports and passion clubs: functional training, stretching, yoga, running, board games and more;
— Opportunities for continuous learning and growth;
— Meaningful work that makes a real impact.
We also fund projects that help overcome the consequences of the war and contribute to Ukraine’s recovery through the SKELAR foundation, a charity created and run by our employees.
If you want to shape a product that helps people face challenges, process emotions, heal from trauma, rebuild a positive self-image, and rediscover joy — Liven is the place for you!
Apply now and let’s build something meaningful together!
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