Location: Remote Format: Full-time Experience: 2+ years in B2B account management within fintech or related industries
Key Responsibilities: * Build and nurture long-term relationships with key B2B clients. * End-to-end account management: onboarding, support, and ongoing engagement. * Identify client needs and offer tailored fintech solutions based on our product portfolio. * Coordinate with internal teams (product, tech support, analytics) to meet client requirements. * Upsell and cross-sell services to existing clients. * Monitor service quality and customer satisfaction. * Prepare commercial proposals, participate in negotiations, and maintain account reporting.
✅ Who We’re Looking For: * 2+ years of experience in a Key Account Manager / Customer Success Manager / B2B Sales role. * Understanding of the fintech / banking / payments industry. * Strong communication skills with ability to work across all client levels (including C-level). * Results-driven and highly responsible. * Experience working with CRM systems and reporting tools. * English proficiency — Upper-Intermediate or higher.
Nice to Have: * Experience working with enterprise clients (banks, payment platforms, retailers, marketplaces). * Understanding of APIs, system integrations, and payment/financial processes. * Existing network in the finance.
What We Offer: * Competitive salary + KPI-based bonuses (including client satisfaction metrics). * Opportunity to contribute to the growth of innovative fintech products. * Influence over client service processes and customer experience. * Flexible schedule and the ability to work remotely from anywhere. * Corporate training and support for professional development. * Paid vacation, sick leave, and equipment compensation.
