Testomat.io is a modern test management platform built for QA engineers and development teams who value clarity, automation, and real testing insights.
We are looking for a Customer Support / Customer Success Specialist to become the first point of contact for our customers. This role combines frontline customer support with customer success activities — onboarding, product explanation, subscriptions, and ongoing client communication.
This position is for someone who enjoys working with people, can explain technical things clearly, and is comfortable handling a high volume of structured customer communication across multiple channels. ✅ Responsibilities — Act as Tier 1 customer support — first point of contact for incoming requests — Communicate with customers via chat, email, and calls — Run introductory calls with customers: explain product conditions, onboarding flow, and usage — Assist with product setup, connection, and initial configuration — Handle subscriptions, invoices, and billing-related questions — Support customers during onboarding and early product adoption — Guide users through core product features and workflows — Monitor customer activity and proactively flag potential issues or risks — Collect customer feedback and share insights with Product and QA teams — Maintain clear and structured communication across multiple channels and threads — Ensure a high level of responsiveness, clarity, and professionalism in all interactions Requirements — Advanced English (written and spoken) — daily client communication — Experience in Customer Support, Customer Success, or client-facing SaaS roles — Ability to clearly explain technical or product-related topics to non-technical users — Experience working with B2B customers — Strong organizational skills and ability to manage multiple conversations simultaneously — Client-first mindset and attention to detail — Comfortable working in a fast-moving product environment Nice to Have — Experience in QA, DevTools, or technical SaaS products — Basic understanding of software testing or development workflows — Experience working with subscriptions, invoicing, or billing systems — Familiarity with CRM or customer support tools — Experience working in startups or product-focused teams Personal Qualities — Clear and friendly communication style — Calm and structured approach under load — Ownership mindset — “the customer problem is my problem.” — Curiosity and willingness to understand the product deeply — Comfortable talking to customers and explaining complex things in simple terms What We Offer — 100% remote, async-friendly environment — Direct impact on customer experience and product growth — Close collaboration with Product, QA, and Engineering teams — Opportunity to grow into a Customer Success or more technical support role To apply, please share: — English level — Salary expectations (USD/hour, gross) — Current location and remote availability — Legal setup (B2B / FOP / other)
