We are seeking an experienced Account Manager to join our team and manage a portfolio of existing client accounts while driving new business growth. You’ll be the primary point of contact for your assigned clients, working closely with our Project Managers and delivery teams to ensure exceptional service delivery while identifying opportunities to expand partnerships and increase account value.
This is an ideal role for someone who combines relationship management skills with business acumen. Someone who understands both client needs and operational delivery, and can work effectively as a bridge between commercial strategy and project execution.
Key Responsibility:
Client Relationship Management * Serve as the primary point of contact for 6-8 assigned client accounts, managing the full client lifecycle from onboarding through ongoing partnership * Develop a deep understanding of each client’s business objectives, industry challenges, and organizational priorities * Conduct regular business reviews with clients to assess satisfaction, gather feedback, and discuss strategic opportunities * Serve as a trusted advisor, positioning Reenbit as a strategic partner rather than a vendor
Delivery Coordination & Client Success * Work closely with our Project Managers to ensure timely, high-quality delivery of projects * Monitor project health, identify risks early, and escalate concerns to ensure client expectations are met * Track client satisfaction metrics and take action to address any gaps * Gather and document client feedback on delivery quality, team performance, and service experience * Support onboarding of new projects and teams to ensure smooth client transitions
Revenue Growth & Account Expansion * Identify and pursue upselling opportunities within existing accounts (expanding scope, adding team members, new service lines) * Analyze account potential and develop growth strategies aligned with the client’s business evolution * Forecast account revenue quarterly and track key account metrics (project growth, team size, utilization) * Collaborate with the sales team on account planning and pipeline development
Strategic Account Development & Company Visibility * Manage company credibility with each account through case study collection, reference management, and success documentation * Identify opportunities for thought leadership and content that demonstrate Reenbit’s expertise * Organize strategic account touches (appreciation events, team meetings, business reviews) to strengthen relationships * Contribute to account plans that align with company growth objectives
Required Experience: * 2 — 4 years proven experience in account management, sales, or customer success role in B2B technology/software sector * Experience managing multiple client accounts simultaneously (ideally 4+ accounts) * Background in IT outsourcing, outstaffing, or professional services strongly preferred * Proficiency with CRM software; Experience with project-based revenue tracking * Strong analytical and problem-solving skills; ability to interpret account metrics and data * Excellent presentation and communication abilities; comfort presenting to executive-level stakeholders * Self-organized; strong time management and ability to manage competing priorities across multiple accounts * Ability to quickly understand technical concepts and software development processes * Upper Intermediate or Advanced English (written and verbal); Required for client communication and documentation
What we offer: * Annual paid leave — 18 working days * Annual paid sick leave * Opportunity to participate in various events (educational programs, seminars, training sessions) * English courses * Healthcare program * IT Cluster membership * Competitive compensation
