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Описание: |
Remote within Ukraine only
We are expanding our support team and looking for several specialists to join us and help us maintain high service standards.
Responsibilities:
* Be a point of contact for Mid-tier viewers and broadcasters
* Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
* Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
* Record the issues users are experiencing in a task tracking tool (JIRA)
* Gather feedback and propose improvements to user experience
* Achieving good results in personal KPIs and helping teammates do the same.
Requirements:
* Prior experience in customer service (1+ years)
* Exceptional English (B2+) with professional tone in written communication
* A desperate urge to help and teach, ability to empathise with customers.
* Competent speech, the ability to make yourself understood
* A responsible team player
* Multi-tasker and performer able to show and report results
* Readiness to work night shifts
As a plus:
* Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus
* Prior experience with helpdesk systems (Zendesk, Intercom, etc) is a plus
* Experience with task tracking tools (Jira, YouTrack, Confluence) is a plus
* Prior experience and success as a live streaming broadcaster is a huge plus!
What we offer:
* International company with several offices in different locations: Tel-Aviv, Kyiv, Warsaw, Limassol.
* Granting an Option;
* A professional environment with great people to work with;
* Competitive salary, performance review;
* Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
* Social package, including sports coverage, elite medical insurance for you and family;
* 20 working days paid vacation and 100% sick leave coverage;
* Opportunities to make a difference, to develop and grow;
* Regular corporate celebrations, team building, and fun activities;
* Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.
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