We are expanding our Technical Support team and are currently looking for an experienced Technical Support Engineer L3-L4 to join a large-scale enterprise project.
This role is part of a long-term, business-critical implementation with high technical complexity, where support plays a key role in system stability, customer trust, and continuous improvement.
If you are passionate about finding and solving complex problems, enjoy working closely with customers and internal teams, and are eager to deepen your expertise in modern technologies and enterprise systems — welcome to MaxBill.
Responsibilities: * Interacting with customers for corrections, maintenance and support; * Troubleshooting of software products; * Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.
Candidate requirements: * Minimum 3 years of experience in computer/software problem solving or bug detection; * Experience in software troubleshooting; * Experience in creating SQL queries; * Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues; * Strong problem solving/investigative skills; * Bachelor’s degree or equivalent (or higher) in Computer Science or similar field; * Mandatory: Ukrainian — native; at least Upper-Intermediate (B2) level of English. * Willingness to work in a shift-based schedule, if/when required by the project
Will be an advantage: * Experience with Oracle; * Experience in QA or developer positions.
Working with MaxBill, you will receive: * 20 working days of annual vacation per year, plus paid public holidays. * Provision of sick/personal leave. * Paid trainings, conferences, seminars, and certification courses, classes in English. * On-the-job mentoring program to learn from experienced colleagues. * The possibility of remote work and a flexible schedule.
