We are looking for a responsible and detail-oriented Verification Specialist to join our FinTech team. You will play a key role in ensuring the accuracy and validity of customer data and documentation to support secure onboarding and compliance processes. Send your CV and start your career in the fintech industry!
Who we are: At Wirex, we believe everyone should have access to the benefits of digital currency. We were the first to launch a crypto-enabled debit card, and we’re still ahead of the game—offering intuitive, secure ways to buy, exchange, and spend crypto. We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex. Help us shape the future of digital finance! Type of Cooperation: B2B Contract. Location: Fully remote (EU preferred, no sanctioned countries). Work schedule: 5 days per week (Sunday—Thursday), 2 days off, full-time.
Responsibilities: — Communicate with customers via live chat or ticket system about verification steps and results. — Conduct manual ID, POA and POA,and SOW document/questionnaire reviews for higher-risk customers in accordance with internal procedures. — Identify and escalate complex, high-risk, or technical issues to the relevant teams. — Ensure all actions and decisions are properly recorded in line with internal quality requirements.
Requirements: — Previous experience in KYC, onboarding, CDD, or customer support. — Ability to analyze customer information and documents, identify inconsistencies. — Excellent written and verbal English communication skills. — Ability to work to defined KPIs and SLAs while maintaining quality standards. — Proactive approach to problem-solving, with the ability to recognize when issues need to be escalated. — Experience using KYC or case management systems (e.g., Sumsub, Freshdesk/Zendesk) is an advantage.
Benefit: — Premium tariffs for our product. — Semi-remote work with flexible hours. — Home office allowance. — Virtual share options scheme after the probation period. — Comprehensive medical insurance after the probation period. — Generous vacation policy: 20 business days of paid leave + 12 paid floating holidays. — Paid sick leave, Birthday, and Anniversary leave. — Length of Service Holidays. — Engaging in online events for learning and enjoyment. — Coworking with all facilities and parking compensation in Wrocław/Kyiv.
NOTE: Benefits may vary from region-to-region and will depend upon the location you are hired in.
