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About the Role:We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.
Requirements:
* Upper-Intermediate (B2) spoken and writing English
* 1+ year of experience in Customer Support/Customer Care
* Ability to resolve challenging situations and focus on the client’s needs
* Client-oriented mindset
* Ability to handle stressful situations calmly and professionally
* High attention to detail
* Working evening shifts (15:00–24:00 Ukrainian time)
Key Responsibilities:
* Communicating with customers via phone, chat, and email
* Managing support tickets and ensuring timely resolution
* Handling calls with customers and vendors
* Providing high-quality service and maintaining customer satisfaction
* Collaborating closely with the US Customer Care team
We offer:
* A full-time job
* Paid vacation and sick leave
* Managing your taxes and accounting
* Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
* Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
About us:
WiserBrand is a rapidly growing US-UA web development company providing
full-cycle services all over the globe. The main direction of our company is e-Commerce, but we also have expertise in other domains.
We started 10 years ago as a small project providing digital marketing services. Therefore the project grew into an outsourcing & outstaffing company that provides web development, digital marketing, customer support, and outstaffing projects for clients all over the globe.
Headquarters based in New York City. Also, we have development and support offices in Kharkiv and Buenos Aires with about 150 people in total.
The differentiator in the relationship we value with our employees is our open, fair, and respectful people practices and our positive work environment. Our people are the foundation of our success.
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