We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic Helpdesk Specialist to join us!
If you’re passionate about technology, eager to learn, and excited to support our internal users, we will be glad to consider your candidacy. At JustMarkets, we believe in fostering your growth and providing a space where you can enhance your skills while making a real difference.
Join us and become part of a team that values collaboration and fresh ideas!
Responsibilities * Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns * Managing support tickets, prioritizing requests, and handling escalations * Joining calls to troubleshoot and resolve complex or high-priority issues * Conducting technical onboarding sessions for new employees (approximately one per day) * Preparing, configuring, dispatching, and repairing company equipment * Participating in daily team syncs and cross-team communication
Requirements * 1–2 years of experience as a IT Specialist or in a similar technical support role * Proficiency in macOS, Linux, and/or Windows operating systems * Understanding of basic network troubleshooting * Knowledge of antivirus solutions and email systems * Understanding of network security principles * Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms * Intermediate English proficiency (B1) in speaking and writing
Will be a plus * Specialized education or completed courses in system administration or a related technical field * Understanding of VoIP technologies, including Asterisk * Familiarity with the Atlassian stack (Jira, Confluence) * Basic knowledge of Palo Alto NGFW * Experience with equipment management, asset tracking, distribution, and inventory control
We offer * Tax expenses coverage for private entrepreneurs in Ukraine * Expert support and guidance for Ukrainian private entrepreneurs * 20 paid vacation days per year * 10 paid sick leave days per year * Public holidays as per the company’s approved Public holiday list * Medical insurance * Opportunity to work remotely * Professional education budget * Language learning budget * Wellness budget (gym membership, sports gear and related expenses)
