LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.
Key Functions: * Provide day-to-day client support via case management generated via multiple channels: * Ticketing system (Salesforce Service Cloud) * Phone Calls (including feedback and troubleshooting) * continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate; * Adhere to operational processes, policies, and documentary requirements; * Ensure all client and internal documentation is safely maintained and accessed, by GDPR and internal policy. * Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance; * Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service; * Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies. * Document any changes or new solutions for other agents to use.
Required Experience/Characteristics: * Relevant previous experience * Experience in working with a team * Basic computer experience * Spoken and written English at least an Advanced level * Location: Ukraine * Good communication skills and an ability to interact effectively * Across all levels within the organization * Ability to prioritize multiple tasks * Good understanding of PC skills with the ability to document processes * Strong team player * Ability to work under their own initiative and follow directions from their Team * Confidential, tactful, and diplomatic * Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship * Committed to working within the client’s agreed values and framework.
Working hours:
Monday — Friday (Sunday — Thursday). 8 working hours. The earliest shift is from 1 PM, and the latest shift ends at 2 AM.
Benefits: * Working in an environment with native English speakers * Remote work * Ukrainian Holiday coverage * 18 paid vacation days * We provide technical equipment * A stepping stone into the IT technologies space * Growing project and company with the ability to contribute to the core and apply creativity * Amazing and talented people and a personal approach on all levels!
Click “Apply” and let’s explore this exciting opportunity together at LimTC
