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About Weltrade
Weltrade is a leading international Fintech innovator with over two decades of stability and trust. Established in 2006, we are committed to providing secure, efficient, and accessible trading solutions in the global FX and online trading market. We operate as a truly global, remote-first team across different time zones, united by a culture of autonomy and shared goals. We are currently seeking proactive specialists to join our cross-functional environment. At Weltrade, we offer impact, ownership, and the stability to do your best work. We are a flat organisation where empowered professionals are trusted to design the future of global trading.
About Your Role
The mission of our Commercial Operations function is to ensure Sales, Customer Success, and Support run on systems that scale, not on manual workarounds. As our CRM Administrator, you will own the technical backbone of Intercom: designing and maintaining lead and customer workflows, building automation that removes friction from the customer journey, and integrating telephony and adjacent tools so every interaction is captured, routed, and measurable. Your primary challenge is to turn Intercom into a reliable operational engine: clean data, predictable routing, and reporting that teams can trust, so we improve response time, conversion, onboarding velocity, and retention across global markets.
You Have
— Hands-on experience administering a CRM or customer engagement platform (Intercom preferred; Salesforce/HubSpot/Zendesk acceptable), including workflow configuration, rules/automation, and lifecycle routing.
— Proven ability to build and optimise sales funnels and customer support flows (inbound/outbound), using triggers, tags, custom fields, assignments, and messaging logic to reduce manual workload.
— Experience integrating telephony/VoIP tooling (click-to-call, call routing, call logging/recording, SMS) into a CRM and ensuring reliable event capture for analytics.
— Strong analytical capability: building dashboards and reports to track lead flow, response time, and engagement metrics; translating data into operational improvements.
— Russian language proficiency (C2) and working English (B1—B2), with a track record of cross-functional collaboration across Sales, Customer Success, and Support.
Good to Have
— Experience in fintech, trading, or SaaS environments with high volumes of customer interactions.
— Practical familiarity with API-based integrations and troubleshooting data flows between systems.
— Experience documenting CRM standards and delivering training to non-technical teams.
What We Offer
— Remote-First Flexibility: We operate fully remotely and offer a global and cross-functional environment.
— Ownership & Impact: A chance to own the ideas and make an impact on professional organisational growth.
— A Flat Organisation: We foster a collaborative culture, and you will have the freedom to voice your ideas.
— Wellbeing: Well-balanced leave allowance (paid vacation, sick leave, public holidays, etc.) and a supportive culture that values every employee.
Recruitment Process
Application Review > HR Interview > Technical Interview > Final Interview > Offer
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